A Tradition of Excellent Customer Support
As an integral part of the Abbott family of products, the PLEX-ID and associated assays are backed by an extensive service and support organization. With service and support personnel in every major region globally, we are dedicated to addressing your technical needs and helping you access the full capabilities of the PLEX-ID system.
Abbott service professionals are certified on our instrument platforms through a rigorous certification program to ensure that you receive efficient, high-quality, and the most up-to-date service available for your system. Choose from flexible service options and a variety of services for the right level of support according to your laboratory’s needs and budget.
Our customer support network is available to provide expert assistance in the use and application of your PLEX-ID system through a comprehensive range of services including application support and training. Whether you access our service and support team by phone, email, onsite visits, or through our innovative AbbottLink remote monitoring technology, you can be confident that the PLEX-ID service organization will be able to respond to your needs.
Customer Service
Within the United States, call 800-553-7042 and follow the prompts for Ibis support.
Outside the United States, visit www.abbottmolecular.com
Ordering Information
Within the United States, call 800-553-7042, extension 1
Email: customerservice@abbottmolecular.com
Fax: 224-361-7138
Technical Assistance and Product Support
Within the United States, call 800-553-7042, extension 2
Email: ibissupport@abbottmolecular.com
